What do we offer?
- Excellent opportunity to get to know HAAGA-HELIA in depth
- Insight into Finnish culture and education
- Chance to network and share best practicies with professionals from HAAGA-HELIA and our partner universities
- Lively discussions about the main topic of the week: ”Service Excellence in Customer Encounters”
- Possibility for your Erasmus Staff Exchange in 2013-2014
The programme is designed for the administrative staff of our partner universities (e.g. Admissions and Student Affairs, Financial Management, Human Resources, International Services, Library, Management Assistants, Marketing & Communications & Alumni Services, Research & Development & Innovations etc). Also other staff members interested in the programme are warmly welcome.
Registration is now open!
Registration period is 7 - 31 January 2014. We can take altogether 30 participants to HAAGA-HELIA Staff Week 2014. Registration is open for staff members of HAAGA-HELIA partner universities only.
Upon registration, please be prepared to provide also a Erasmus Working Programme -form signed by you and the international office representative in your university.
Programme
The programme starts on Monday 7.4.2014 at 9.00 at HAAGA-HELIA Pasila Campus in Helsinki. The programme ends on Friday 11.4.2014 at 16.00.
Monday 7 April - Welcome to HAAGA-HELIA and Finland
8.30 - 9.00 Registration
Pasila Campus. Address: Ratapihantie 13, Helsinki
9.00 - 10.30 HAAGA-HELIA and Helsinki Uncovered
Official welcome, introductions, HAAGA-HELIA and Finnish Higher Education in a Nutshell
10.30 - 12.00 Lecture: Finnish Culture Uncovered
12.00 - 13.00 Lunch
13.00 Helsinki City Sightseeing
Guided tour.
17.00 - 19.00 Welcome Dinner
Tuesday 8 April - Module Day 1
Modules in the following teams:
Admissions and Student Affairs, Financial Management, Human Resources, International Services, Library, Management Assistants, Marketing & Communications & Alumni Services, Research & Development & Innovations.
Detailed programme for each module will be available later. Participants, please choose one team you wish to join.
16.00 After Work drinks with colleagues, Helsinki City Center
Wednesday 9 April - Theme Day in Porvoo: Service Excellence in Customer Encounters
9.00 Departure from Helsinki, Pasila Campus
Bus to Porvoo leaves at 9.00 in front of the hotel Holiday Inn Helsinki Exhibition & Convention Centre –Messukeskus. Address: Messuaukio 1, Helsinki. The hotel is located next to HAAGA-HELIA Pasila Campus.
10.00 Sightseeing Tour in the Porvoo Old Town
Short walking tour in the historical old town of Porvoo
11.30 - 13.00 Presentation of Porvoo Campus
Address: Taidetehtaankatu 1, Porvoo
13.00 Lunch
14.00 - 15.30 Service Excellence Workshop
15.30 - 15.45 Coffee Break
15.45 - 17.00 Service Excellence Workshop Continues
17.30 Departure from Porvoo Campus to Helsinki
Bus leaves to Helsinki at 17.30.
Thursday 10 April - Module Day 2
Modules in the following teams:
Admissions and Student Affairs, Financial Management, Human Resources, International Services, Library, Management Assistants, Marketing & Communications & Alumni Services, Research & Development & Innovations.
Detailed programme for each module will be available later. Participants, please choose one team you wish to join.
Friday 11 April HAAGA-HELIA Projects
8.30 Registration desk opens
9.30 - 10.15 Presentation of HAAGA-HELIA’s Research, Development and Innovation Projects
10.15 - 11.30 Sum Up of the Module Days
11.30 Farewell Lunch
13.00 - 16.00 Alternative Programmes. Please choose one you wish to participate.
HAAGA-HELIA Outgoing Teacher and Staff Exchange Information Session. General presentations of partner universities. Targeted for outgoing staff and teacher exchange applicants at HAAGA-HELIA.
HAAGA-HELIA Outgoing Student Exchange Orientation. Participation possibility especially for international coordinators.
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